Privacy Policy

Last updated: 7 September 2026

Behind The Tools respects your privacy and is committed to handling your personal information responsibly and securely.

This privacy notice explains what personal information we collect, why we collect it and how it is used when you visit our website or contact us about our services.

Who we are

Behind The Tools provides remote office and business support services for trade and cleaning businesses across the UK.

Behind The Tools operates as a sole trader business based in North Yorkshire, United Kingdom.

For questions about this privacy notice or how your personal information is handled, please contact:

Email: hello@behindthetools.co.uk

Information we collect

When you contact Behind The Tools through our website, by email or by telephone, we may collect information including:

  • Your name

  • Business name

  • Email address

  • Telephone number

  • Information you provide in your enquiry or correspondence

If you become a client, we may also collect additional information necessary to provide the services you have requested and to manage our working relationship.

How we use your information

We may use your personal information to:

  • Respond to enquiries

  • Discuss the services you are interested in

  • Provide and manage services you have requested

  • Communicate with you about your work with Behind The Tools

  • Maintain appropriate business and financial records

  • Meet legal, regulatory and accounting requirements

  • Establish, exercise or defend legal claims where necessary

We will only use personal information where we have a lawful basis for doing so.

Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, or pursuing our legitimate interests in operating and protecting the business.

Sharing your information

We do not sell your personal information.

Information may be shared with trusted service providers where necessary to operate the business or provide our services, for example website hosting, email, accounting or other business software providers.

Where third-party providers process personal information on our behalf, we take reasonable steps to use reputable providers and appropriate safeguards.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or reporting requirements.

Enquiries that do not result in a client relationship will not be kept indefinitely and will be periodically reviewed and securely deleted when no longer required.

Information relating to clients may need to be retained for longer where required for business, tax, accounting or legal purposes.

Keeping your information secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to client and customer information is limited to what is necessary to provide the agreed services.

Where Behind The Tools handles information on behalf of a client as part of providing office support, appropriate confidentiality and data-handling arrangements will be agreed with the client.

Cookies

Our website may use cookies and similar technologies that are necessary for the website to operate correctly.

Where non-essential cookies or similar technologies are used, visitors will be provided with appropriate information and choices where required.

You can also control cookies through your browser settings.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information. These may include the right to:

  • Ask for a copy of your personal information

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how your information is used in certain circumstances

  • Object to certain uses of your information

  • Ask for certain information to be transferred to you or another organisation

Some rights only apply in particular circumstances.

To exercise your rights, contact hello@behindthetools.co.uk.

Complaints

If you have concerns about how Behind The Tools handles your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Changes to this privacy notice

We may update this privacy notice as Behind The Tools develops or if our use of personal information changes.

The latest version will always be published on this website.