Office support for cleaning companies
Reliable office support to help you manage customers, schedules, staff and admin — without it taking over your evenings and weekends.
Whether you're struggling to keep up with enquiries, trying to organise a growing round of regular customers or tired of chasing payments, we'll help put the right support and systems behind your business.
When admin starts taking over
When enquiries, rotas, invoicing and client messages start piling up, admin can quickly eat into time you’d rather spend on the job - or growing your business.
For many cleaning businesses, paperwork and organisation come faster than expected, especially once regular clients or team members are involved. This is where having reliable admin support makes a real difference.
How we support your business
Practical, flexible office support designed around the day-to-day reality of running a cleaning business.
Customer enquiries & bookings
Managing day-to-day communication so nothing gets missed
Customer enquiries and complaint handling
Booking cleans
Diary and rota management
Admin and paperwork
Keeping your admin organised and up to date
Invoicing
Making Tax Digital support
Payment follow-ups
General admin
Ongoing organisation
Supporting your business as workloads and client numbers change
Keeping systems and rotas organised
Updating records
Ongoing admin support
I don’t just support cleaning businesses —I’ve run one.
I’ve set up and grown a cleaning company with over 20 staff, delivering both domestic and commercial cleaning services. I understand the day-to-day realities of managing clients, staff, pricing, systems and cashflow — because I’ve done it myself.
That experience means I can support you not just with admin, but with the practical decisions that help your business run more smoothly and grow.
This can include:
Support with pricing jobs realistically and profitably
Helping you communicate clearly and professionally with clients
Setting up simple systems that save time and reduce admin
Guidance on payment systems and automatic payments to avoid chasing invoices
Organising admin in a way that supports growth, not stress
This isn’t generic advice — it’s practical support shaped by real experience of running a cleaning business.
Support is always practical and tailored to how your business already works — no jargon, no pressure.
How it works, step by step
Getting started is straightforward and designed to be low-pressure.
Initial chat
We take time to understand your business, how you work, and where support would help most.Agree the support
We agree the level of support that works best for you, based on your workload and priorities.Setup
Systems and processes are put in place so everything runs smoothly from day one.Ongoing support
Reliable admin support runs behind the scenes, with flexibility to adjust as your business grows.
Your business stays your business
Supporting your business can mean being trusted with customer details, schedules, invoices, staff information and business systems. Confidentiality and discretion are taken seriously, with access limited to what's needed to provide the support we've agreed.
Confidentiality and data handling are also covered in our working agreement before support begins.
Starting your own cleaning business?
Getting your first customers is one thing. Keeping regular cleans, customer information, payments and access details organised as you grow is another.
Cleaning Business Starter Setup
From £245
Starting your cleaning business? Get the admin side set up properly from the beginning.
A few regular customers can quickly turn into a diary full of weekly and fortnightly cleans. We'll help you put simple systems in place now, so you're not trying to organise everything retrospectively as the business grows.
Recurring diary setup
We'll set up a diary system for your regular cleans, including weekly, fortnightly and other recurring bookings, so customer slots automatically repeat rather than needing to be manually rebooked each time.
Customer database
A central place to keep the information you need for each customer, including contact details, cleaning address, regular slot, frequency, agreed price and relevant notes.
Key & access management
A clear system for recording and managing customer keys and property access arrangements, designed to keep sensitive information organised and appropriately separated.
Essential admin setup
We'll help put the basics in place for managing enquiries, customer communication, invoicing, email organisation and record keeping — giving you a simple admin structure to work from.
Planning to take on staff?
Staff records, rota systems, holiday tracking and cleaner-to-customer scheduling can also be set up as your business grows.
Every cleaning business is different. We'll start with a setup call, look at what you already have in place and agree exactly what you need before any work begins.
Start organised. Stay organised as you grow.
Need help without a monthly commitment?
Flexible support — £30 per hour
Perfect for one-off tasks, occasional admin support, holiday cover or trying out Behind The Tools before committing to regular monthly support.
Tell us what you need help with and we'll agree the time required before work begins.
No monthly commitment - just agree the support you need.
Support packages to fit your workload
Clear monthly pricing, no surprises
All packages are priced monthly so you know exactly what support you’re getting and what it costs.
Essential support
From £240 per month
Ideal for sole traders who may be looking to expand and need help staying organised.
Examples:
Managing customer enquiries and queries
Email and message responses
Ongoing email account organisation
Receipt and purchase uploads for Making Tax Digital
Support level:
Up to 8 hours per month
Ongoing Support, weekly
From £480 per month
For those with a small team and needing regular weekly support.
Examples:
Everything in Essential Support
Brand and logo development for social media and paperwork
Booking and diary management
New customer welcome packs issued with follow up after initial cleans
Invoicing delivery, including follow-ups
Ongoing weekly admin support using personalised templates
Keeping bookings, paperwork and communication organised
Flexible hours as workloads change
Support level:
Up to 16 hours per month
Business Support, Plus
From £875 per month
For growing businesses where admin and invoicing are taking up more time.
Examples:
Everything in Ongoing Support
Cashflow-related admin support, including invoicing and payment tracking
Staff or contractor hours monitoring for your payroll processing
Keeping systems organised and up to date
Payment follow ups
Customer complaint handling
Customer review support for Google and social media accounts
Monthly admin summary providing visibility on business activity
Highest priority support level
Practical business support informed by hands-on cleaning industry experience
Support level:
Up to 25 hours per month
Advanced support & system setup
£35 per hour
Ideal for cleaning businesses looking to improve systems, pricing and payment processes along with one-off projects or additional support outside monthly packages.
This can include:
Customer Relationship Manager setup or tidy-ups
System organisation or improvements
Process setup and admin projects
Social media and Google business profile setup
Time is allocated monthly based on agreed priorities.
Support focuses on admin, systems and day-to-day business operations.
Accounting, tax advice and marketing strategies remain with relevant professionals.
Not sure which package is right?
Choose the option that sounds most like your situation:
🧾 Essential Support
If you’re a sole trader or new business and just want to stay organised, keep on top of emails, and stop admin piling up.
📆 Weekly Ongoing Support
If admin and staff management is creeping into evenings and weekends and you need regular weekly support to keep things running smoothly.
📈 Business Support, Plus
If you’re growing, juggling invoices, customers, rotas or systems, and want support to steady the business and improve how things run day to day.