Office support for trade businesses
Reliable admin support to help tradespeople stay organised, keep jobs running smoothly, and take pressure off evenings and weekends.
When admin starts taking over
When enquiries, bookings and invoicing start spilling into evenings and weekends, admin becomes a distraction from the work that actually earns money.
For many businesses, this is the point where having reliable office support behind the scenes makes a real difference.
Customer enquiries & bookings
Managing day-to-day communication so nothing slips through the cracks.
Customer enquiries
Booking jobs
Diary management
Admin and paperwork
Keeping your admin organised and up to date
Invoicing
Making Tax Digital support
Payment follow-ups
General admin
Ongoing organisation
Supporting your business as workloads change
Keeping systems organised
Updating records
Ongoing admin support
Automating everyday tasks
Support built from real trade experience
I don’t just support trade businesses - I’ve worked in one.
Working hands-on within a trade business, both on the tools and supporting the business behind the scenes means I understand the day-to-day reality of site work, tight schedules, customer expectations and the admin that often gets pushed into evenings and weekends.
Alongside this, I’ve supported other trade businesses with their admin, organisation and systems - helping them keep jobs running smoothly, stay on top of paperwork, and communicate professionally with customers.
That experience means the support I provide is practical, realistic and designed to fit around how trade businesses actually operate - not how a textbook says they should.
This includes understanding:
How site work impacts admin and availability
The importance of clear, prompt customer communication
Pricing, quoting and invoicing workflows
The need for systems that save time, not create extra work
How it works, step by step
Getting started is straightforward and designed to be low-pressure.
Initial chat
We take time to understand your business, how you work, and where support would help most.Agree the support
We agree the level of support that works best for you, based on your workload and priorities.Setup
Systems and processes are put in place so everything runs smoothly from day one.Ongoing support
Reliable admin support runs behind the scenes, with flexibility to adjust as your business grows.
Your business stays your business
Working behind the scenes can mean being trusted with customer information, emails, diaries, invoices and business systems. Confidentiality and discretion are taken seriously from day one.
Your information is handled professionally and only accessed where needed to provide the support we've agreed. Confidentiality is also covered as part of our working agreement before support begins.
Reliable support, without compromising the privacy of your business or your customers.
Starting your own trade business?
Going out on your own is exciting, but suddenly you're not just doing the job. You're answering enquiries, sending quotes, keeping records, invoicing customers and trying to work out what systems you actually need.
Behind The Tools can help you put the basics in place from the start, without overcomplicating things.
Trade Business Starter Setup — from £195
Get the essentials in place for enquiries, quotes, jobs, invoices and business admin.
Every business is different. We'll start with a setup call, look at what you already have in place and agree exactly what you need before any work begins.
You do the trade. We'll help you get the business side organised.
Not ready for a monthly package?
You don’t have to commit to ongoing monthly support straight away.
Flexible support - £30 per hour
Ideal if you need help with a one-off task, a few hours of admin support, holiday cover or simply want to see how working together could help your business before moving onto a monthly package.
This could include customer enquiries, invoicing, diary organisation, paperwork, email management or general admin support.
No monthly commitment - just agree the support you need.
Support packages to fit your workload
Clear monthly pricing, no surprises
Choose flexible hourly support when you need it, or a monthly package for regular ongoing help.
Essential Support
From £240 per month
Ideal for sole traders needing help staying organised.
Examples:
Managing new customer enquiries
Email and message responses
Ongoing email account organisation
Receipt and purchase uploads for Making Tax Digital
Support level:
Up to 8 hours per month
Weekly Ongoing Support
From £480 per month
For sole traders and small trade businesses needing regular weekly support.
Examples:
Everything in Essential Support
Brand and logo development for social media and paperwork
Booking and diary management
Quotation and invoicing delivery, including follow-ups
Ongoing weekly admin support using personalised templates
Keeping bookings, paperwork and communication organised
Flexible hours as workloads change
Scheduling social media posts and creating a content plan for you
Support level:
Up to 16 hours per month
Business Support, Plus
From £875 per month
Ideal for businesses ready to improve systems, cashflow and how the business operates day to day.
Examples:
Everything in Weekly Ongoing Support
Cashflow-related admin support, including invoicing and payment tracking
Keeping systems organised and up to date
Payment follow-ups
Job-by-job finance reviews
Communication with suppliers and contractors
Collecting contractor hours for payment
Customer review support for Google and social media
Monthly admin summary providing visibility on business activity
Highest priority support level
Practical support informed by real, hands-on trade business experience
Support level:
up to 25 hours per month
Advanced support & system setup
£35 per hour
For one-off projects or additional support outside monthly packages.
This can include:
Customer relationship manager setup or tidy-ups
System organisation or improvements
Process setup and admin projects
Social media and Google business profile setup
Time is allocated monthly based on agreed priorities. Support focuses on admin, systems and day-to-day business operations.
Accounting, tax advice and marketing strategy remain with relevant professionals.
Not sure which package is right?
Choose the option that sounds most like your situation:
🧾 Essential Support
If you’re a sole trader or new business and just want to stay organised, keep on top of emails, and stop admin piling up.
📆 Weekly Ongoing Support
If admin is creeping into evenings and weekends and you need regular weekly support to keep things running smoothly.
📈 Business Support, Plus
If you’re growing, juggling invoices, contractors or systems, and want support to steady the business and improve how things run day to day.
Support is always matched to workload and priorities within your monthly hours.